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Guidelines and Workflow to Access virtual GIS lab

This guide provides guidelines and workflow to connect virtual GIS lab at the University of Maryland Libraries. The virtual GIS lab has 16 windows computers that are available for remote use upon the request by the UMD students, faculty and staff who need

ConnectWise Access User Workflow

Prerequisite: GIS Librarian will provide you with connectwise/screenconnect credentials.

For Windows 10 and macOS.

  1. Once the user has received the credentials from the GIS Librarian, the user can login to
  2. Two-factor authentication has been set up. The page will ask you to enter a code that has been sent to your email.
  3. Once logged in, the user will see the available computers. (You may have to click the Access tab if you don’t see the computers) Users can double click one of the available computers to join. The user may be prompted to install ConnectWise Remote Workforce Client to install. Note: An Agent/physical computer will not show on the available computers if it’s logged in by someone else.
  4. Once the user joins the physical computer, the user has to login to Windows with his UMD UID credentials.
  5. When the user is done with his/her work, user has to double click Logoff icon on the desktop and close the screen-connect window..

For Chromebook/Android Device

  1. Download and install ConnectWise Control.
  2. When you open the app, it will ask for the url link. Input the following link:
  3. If you do not see the available computers, select the 3 diagonal lines on the upper left corner and then select Access.
  4. Once you see the available computers, double tap one computer to connect.

  5. Make sure to Logoff the computer once you are done.
  6. To end the session, tap the back arrow twice on the app as shown on the pic.